Shipping policy
Okasankaimono Last updated: July 18, 2026
Thank you for shopping with Okasankaimono. Below you'll find everything you need to know about how we process, ship, and deliver your order.
1. Order Processing Time
- Orders are typically processed within 1–3 business days of purchase.
- Orders placed on weekends or holidays will begin processing the next business day.
- You'll receive a confirmation email once your order has shipped, including tracking information.
- During high-volume periods (promotions, holidays), processing may take slightly longer. We'll notify you of any significant delays.
2. Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Calculated at checkout |
| Expedited Shipping | 2–4 business days | Calculated at checkout |
| Free Shipping | 5–8 business days | Free on orders over $75 |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Okasankaimono is not responsible for delays caused by the carrier, customs, weather events, or other circumstances beyond our control.
3. Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after you receive it. If your tracking hasn't updated after 5 business days, contact us at [email protected].
4. Shipping Destinations
- We currently ship to addresses within the United States.
- We are not able to ship to P.O. boxes for certain oversized items (e.g., gym equipment).
- International shipping is not currently available, but we're working on expanding — check back or contact us for updates.
5. Multiple Shipments
Orders containing multiple items (e.g., supplements and equipment) may ship separately from different fulfillment locations. You will not be charged extra for split shipments, and each package will have its own tracking number.
6. Shipping Delays
While we do our best to meet estimated delivery windows, delays can occasionally happen due to:
- Carrier delays or route disruptions
- Severe weather conditions
- High order volume during sales or holidays
- Incorrect or incomplete shipping addresses provided at checkout
If your order is significantly delayed, reach out to us and we'll help track it down.
7. Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [email protected] — we can only make changes before the order has shipped.
8. Lost or Stolen Packages
Okasankaimono is not liable for packages that are marked as delivered by the carrier but are lost or stolen after delivery. If your tracking shows delivered but you haven't received your package:
- Check around your property and with neighbors.
- Contact the shipping carrier directly to file a claim.
- If unresolved, email us at [email protected] and we'll do our best to assist.
9. Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can send a replacement or issue a refund. See our Return & Refund Policy for full details.
10. Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible at [email protected]. We can only accommodate changes if the order has not yet been processed or shipped.
11. Contact Us
For any shipping questions, reach out to:
Email: [email protected] Website: okasankaimono.com
This policy is provided as a general template and does not constitute legal advice. Shipping rates, carriers, and timelines should be updated to reflect your actual fulfillment setup.